SOFTHUB.MY ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Information We Collect
- Account details: name, email address, password.
- Order details: billing address, products purchased, license keys issued.
- Payment data: processed by Stripe; we do not store full card numbers.
- Technical data: IP address, browser, device, and usage analytics.
2. How We Use Your Data
- To deliver software license keys and process payments.
- To provide customer and activation support.
- To send order confirmations, invoices, and service emails.
- To detect fraud and comply with legal obligations.
3. Sharing
We share data only with processors that help us operate the service (payment processor, email provider, cloud hosting). We never sell your personal data.
4. Retention
Order and invoice records are kept for at least 7 years for tax and audit purposes. Account data is kept while your account is active.
5. Your Rights
You may request access, correction, or deletion of your personal data by emailing support@softhub.my.
6. Cookies
We use essential cookies to keep you signed in and maintain your cart. Analytics cookies help us understand site usage.
7. Contact
Questions? Email support@softhub.my.